1. Information We Collect
We collect various types of information to provide comprehensive, high-quality medical and aesthetic services, including:
Personal data: Full name, age, gender, nationality, phone number, email address, and home address.
Medical records: Medical history, test results, before/after procedure photos, prescriptions, and medical reports.
Appointment data: Visit dates, type of procedure or consultation, and treating physicians.
Payment data: Billing information and payment records. We do not store bank card details.
Usage data: IP address, browser type, device information, and pages visited on our website.
2. How We Use Your Information
The information we collect is used exclusively for the following purposes:
Delivering medical, health, and aesthetic care and necessary follow-up.
Scheduling appointments and sending reminders via phone, email, or messages.
Communicating with you regarding test results, reports, and medical instructions.
Issuing invoices and processing payments.
Complying with applicable legal and regulatory requirements in the UAE.
Improving our service quality and enhancing the patient experience.
Sending relevant medical offers, updates, and information where you have provided consent.
3. Sharing Information with Third Parties
We do not sell, rent, or trade your personal data. We may share your information only in the following cases:
Our internal medical team: With treating physicians, specialists, and authorized staff to ensure continuity and quality of care.
Laboratories and diagnostic centers: When necessary to conduct required medical tests and investigations.
Regulatory authorities: With relevant UAE health and regulatory authorities when legally required.
Insurance companies: Where necessary to process health insurance claims and with appropriate authorization or consent.
Technology service providers: With trusted service providers operating under appropriate confidentiality and data protection obligations for essential operational purposes.
4. Data Security & Protection
Arya Clinic takes reasonable and appropriate measures to protect your medical and personal data against unauthorized access, loss, misuse, alteration, or disclosure. Our measures may include:
Data encryption during transmission using SSL/TLS protocols.
Access controls and security systems designed to prevent unauthorized access.
Staff training on confidentiality and information protection.
Regular security reviews and system updates.
Compliance with applicable UAE healthcare, privacy, and data protection requirements.
5. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, you can contact Arya Clinic using the details below:
Arya Clinic
264 Al Wasl Rd, Jumeirah, Jumeirah 1, Dubai, UAE
Phone: +971 56 515 6738
Telephone: +971 4 344 3600
Email: marketing@aryaclinic.ae
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